mubashira kardar

• Handled inbound and outbound calls related to credit card
queries, applications, activations, and services.
• Assisted customers with billing issues, payment dues,
transaction disputes, and card replacement requests.
• Provided information on credit card features, rewards
programs, and usage policies.
• Processed customer requests for credit limit enhancements,
EMI conversions, and balance transfers.
• Ensured timely follow-up with customers regarding pending
documentation or application status.
• Cross-sold various financial products such as insurance addons,
loans on credit cards, and new card variants.
• Maintained a high level of professionalism, empathy, and
customer satisfaction during every interaction.
• Logged and updated customer interactions accurately in CRM
systems for future reference.
• Resolved complaints efficiently and escalated unresolved
issues to the appropriate departments.
• Adhered to banking guidelines, compliance norms, and data
confidentiality standards.
• Participated in regular training sessions to stay updated on
product features, fraud prevention, and communication skills.

• Delivered comprehensive lessons in Accountancy and Business
Studies to senior secondary students (Grade 11 & 12) aligned
with CBSE/IGCSE curriculum.
• Developed and implemented detailed weekly and monthly
lesson plans, ensuring curriculum coverage and exam
readiness.
• Designed and evaluated formative and summative
assessments to monitor student progress and adjust teaching
strategies accordingly.
• Conducted extra coaching sessions and remedial classes for
students needing additional support in accounting concepts.
• Prepared students for board examinations with targeted
revision strategies, mock tests, and personalized feedback.
• Integrated digital tools and smart classroom technologies to
make learning interactive and engaging (e.g., Google
Classroom, PPTs, accounting software).
• Coordinated with parents during PTMs to discuss academic
performance, progress, and learning goals.
• Maintained up-to-date records of attendance, academic
progress, and student behavior.
• Participated in curriculum development workshops, teacher
training programs, and education seminars.
• Served as a class teacher and contributed to school activities
including annual day events, exhibitions, and academic fairs.

• Delivered lectures on core subjects such as Financial
Accounting, Income Tax, Marketing Management, and
Business Laws.
• Designed and implemented semester-wise lesson plans,
assignments, and evaluation methods as per university
curriculum.
• Engaged students through interactive teaching methodologies,
including case studies, presentations and group discussions
• Conducted practical sessions on tax computation, filing
returns, and usage of accounting/taxation software (e.g., Tally,
Excel).
• Guided students on project work, seminars, and internships
related to commerce, taxation policies, and marketing
strategies.
• Prepared question papers, conducted internal assessments,
and evaluated answer scripts in adherence with university
standards.
• Provided constructive feedback to students to help improve
academic performance and conceptual clarity.
• Conducted research and published papers in areas of taxation
reforms, consumer behavior, digital marketing, and public
finance.
• Attended and presented at national conferences, workshops,
and FDPs (Faculty Development Programs).
• Mentored students for career counseling, higher studies, and
preparation for competitive exams (e.g., UGC NET, CA, CMA).
• Served as a faculty advisor for student clubs and academic
events related to commerce and business awareness.
• Participated in departmental planning, syllabus structuring,
and academic audits.
• Coordinated educational tours, industrial visits, and guest
lectures by industry professionals.
• Maintained departmental records, attendance, and examrelated
documentation in compliance with institutional norms.