mubashira kardar

• Handled inbound and outbound calls related to credit card queries, applications, activations, and services. • Assisted customers with billing issues, payment dues, transaction disputes, and card replacement requests. • Provided information on credit card features, rewards programs, and usage policies. • Processed customer requests for credit limit enhancements, EMI conversions, and balance transfers. • Ensured timely follow-up with customers regarding pending documentation or application status. • Cross-sold various financial products such as insurance addons, loans on credit cards, and new card variants. • Maintained a high level of professionalism, empathy, and customer satisfaction during every interaction. • Logged and updated customer interactions accurately in CRM systems for future reference. • Resolved complaints efficiently and escalated unresolved issues to the appropriate departments. • Adhered to banking guidelines, compliance norms, and data confidentiality standards. • Participated in regular training sessions to stay updated on product features, fraud prevention, and communication skills.

• Delivered comprehensive lessons in Accountancy and Business Studies to senior secondary students (Grade 11 & 12) aligned with CBSE/IGCSE curriculum. • Developed and implemented detailed weekly and monthly lesson plans, ensuring curriculum coverage and exam readiness. • Designed and evaluated formative and summative assessments to monitor student progress and adjust teaching strategies accordingly. • Conducted extra coaching sessions and remedial classes for students needing additional support in accounting concepts. • Prepared students for board examinations with targeted revision strategies, mock tests, and personalized feedback. • Integrated digital tools and smart classroom technologies to make learning interactive and engaging (e.g., Google Classroom, PPTs, accounting software). • Coordinated with parents during PTMs to discuss academic performance, progress, and learning goals. • Maintained up-to-date records of attendance, academic progress, and student behavior. • Participated in curriculum development workshops, teacher training programs, and education seminars. • Served as a class teacher and contributed to school activities including annual day events, exhibitions, and academic fairs.

• Delivered lectures on core subjects such as Financial Accounting, Income Tax, Marketing Management, and Business Laws. • Designed and implemented semester-wise lesson plans, assignments, and evaluation methods as per university curriculum. • Engaged students through interactive teaching methodologies, including case studies, presentations and group discussions • Conducted practical sessions on tax computation, filing returns, and usage of accounting/taxation software (e.g., Tally, Excel). • Guided students on project work, seminars, and internships related to commerce, taxation policies, and marketing strategies. • Prepared question papers, conducted internal assessments, and evaluated answer scripts in adherence with university standards. • Provided constructive feedback to students to help improve academic performance and conceptual clarity. • Conducted research and published papers in areas of taxation reforms, consumer behavior, digital marketing, and public finance. • Attended and presented at national conferences, workshops, and FDPs (Faculty Development Programs). • Mentored students for career counseling, higher studies, and preparation for competitive exams (e.g., UGC NET, CA, CMA). • Served as a faculty advisor for student clubs and academic events related to commerce and business awareness. • Participated in departmental planning, syllabus structuring, and academic audits. • Coordinated educational tours, industrial visits, and guest lectures by industry professionals. • Maintained departmental records, attendance, and examrelated documentation in compliance with institutional norms.