Customer Representative (Arabic-speaking) – On-site – Fashion Industry

Description

In this dynamic role, you’ll interface with customers via inbound/outbound calls and/or the Internet. This position is on-site in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding clients’ products and/or services.

Reimagine Your Career!

Are you looking for a career change with a forward-thinking global organization? Join our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” We have been recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture” year after year.

We’re on the lookout for Arabic-speaking Customer Representatives (On-site) to join our team of game-changers who engage with customers from top brands in industries such as tech, finance, travel, fashion, healthcare, and more.

Career Growth and Personal Development

We’ll provide you with all the training, cutting-edge technologies, and ongoing support you need to succeed. At Concentrix, there’s real potential for career and personal growth. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on the path to the career you’ve always envisioned.

What You Will Do in This Role

As a Customer Representative on our team, you will:

• Handle incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and address users’ needs.
• Log call details into call management systems and provide responses and resolutions within SLA.
• Maintain service and product knowledge and expertise related to applications specific to individual customers.

Concentrix is a Great Match If You:

• Are proficient or bilingual in Arabic with an advanced level of English. Spanish is a plus!
• Have a good disposition to work in a customer service environment.
• Possess customer care skills – the ability to listen to and understand customers’ needs.
• Can take ownership of calls, progress them to resolution, or escalate them as necessary.

It Will Be a Plus If You:

• Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office/internet configuration is a plus.

What’s in It for You

In this role, we offer benefits that support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Friday, from 09:00 to 18:00.
• Salary of 18,400 euros gross/year + up to 1,200 euros gross/year in bonuses.
• Central location in Barcelona.
• Bring-a-friend (referral) bonus opportunities.
• Fully paid training on the company and the project you’ll be working on.
• Career development programs, specialized courses, and language classes.

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an Equal Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Application Process:
CLICK HERE