nibal.mahmoud7

• Oversee CRM operations, including installation services and user/role
management.
• Monitor provisioning commands and troubleshoot errors.
• Ensure accuracy in customer invoicing operations.

• Managed BSCS R18 Billing system operations, including payment,
customer care, and dunning modules.
• Configured and optimized dunning processes for billing efficiency.
• Developed pricing models, rate plans, and service bundles.
• Migrated manual tax processing into an automated billing system.
• Gathered and analyzed business requirements to enhance system
performance.

• Oversaw BSCS R1 Billing system, ensuring smooth payment processing
and taxation.
• Monitored dunning actions and optimized execution strategies.
• Collected customer requirements to enhance collection and billing
processes.

• Managed invoice processing for national customers.
• Troubleshot and resolved invoice errors.
• Coordinated with teams to streamline invoice generation.

• Developed virtual mapping for switches across Syria.
• Integrated CRM and provisioning systems using APIs.
• Automated node connections for enhanced efficiency.

• Managed customer complaint resolution for telecom services.