{"id":19104,"date":"2025-01-28T02:15:52","date_gmt":"2025-01-27T22:15:52","guid":{"rendered":"https:\/\/soaqjobs.com\/job\/telephone-operator-2\/"},"modified":"2026-01-19T20:59:52","modified_gmt":"2026-01-19T16:59:52","slug":"telephone-operator-2","status":"publish","type":"job_listing","link":"https:\/\/soaqjobs.com\/ar\/job\/telephone-operator-2\/","title":{"rendered":"Telephone Operator"},"content":{"rendered":"<p><b>Company Description<\/b><\/p>\n<p>Established in 2000 in Turkey, Rixos pioneers the &#8216;ALL Inclusive, ALL Exclusive&#8217; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<\/p>\n<p><b>\u0627\u0644\u0645\u0633\u0645\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/b><\/p>\n<p><b>\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629<\/b><\/p>\n<p>Guest Communication<\/p>\n<ul>\n<li>Answer incoming calls promptly and professionally, providing accurate information about resort services, amenities, and local attractions.<\/li>\n<li>Handle guest inquiries, requests, and complaints with a courteous and helpful attitude.<\/li>\n<li>Coordinate wake-up calls, messages, and other personalized guest services.<\/li>\n<\/ul>\n<p>Reservation Assistance<\/p>\n<ul>\n<li>Assist guests in making dining, spa, or activity reservations and provide guidance on resort facilities.<\/li>\n<li>Accurately process and confirm room reservations, ensuring proper documentation.<\/li>\n<\/ul>\n<p>Internal Coordination<\/p>\n<ul>\n<li>Relay messages and connect calls between guests and internal departments, such as housekeeping, maintenance, or room service.<\/li>\n<li>Work closely with front desk and concierge teams to ensure smooth communication and service delivery.<\/li>\n<\/ul>\n<p>Record Keeping and Reporting<\/p>\n<ul>\n<li>Maintain logs of calls, requests, and complaints, ensuring accurate and detailed records.<\/li>\n<li>Escalate unresolved issues to the appropriate department or supervisor.<\/li>\n<\/ul>\n<p>Operational Support<\/p>\n<ul>\n<li>Monitor and update the internal communication system, ensuring all team members are informed of important updates.<\/li>\n<li>Assist in emergencies by providing clear communication to both guests and staff, following safety protocols.<\/li>\n<\/ul>\n<p>Guest Satisfaction<\/p>\n<ul>\n<li>Uphold the resort&#8217;s standards of excellence in guest service by ensuring all interactions leave a positive and lasting impression.<\/li>\n<li>Actively seek feedback and suggestions from guests to improve telephone services.<\/li>\n<\/ul>","protected":false},"author":927,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[68],"job_listing_category":[164],"job_listing_location":[145],"job_listing_tag":[],"class_list":["post-19104","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-misc-jobs","job_listing_location-ras-al-khaimah"],"aioseo_notices":[],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"164":"Misc jobs"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"Both","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/ennismore.com\/careers\/","_job_apply_email":"","_job_salary_type":"monthly","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"Ras al-Khaimah","_job_location":{"145":"Ras Al Khaimah"},"_job_employer_name":"ennismore","_job_employer_url":"https:\/\/soaqjobs.com\/ar\/employer\/ennismore\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"https:\/\/jobviewtrack.com\/en-gb\/job-4c1b417948080a1e4f1b4e06482e1e02174100071b71655b585f4c10001c2520450f0d1106080b4575595b401b1d0f\/e1262169abe0bb6e5e7dae48cc6bdd66.html?affid=1be81da7da7ae9f9e6283ae63f0bd570","_job_careerjet_company_name":"Ennismore"}},"_links":{"self":[{"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/job_listing\/19104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/users\/927"}],"replies":[{"embeddable":true,"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/comments?post=19104"}],"wp:attachment":[{"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/media?parent=19104"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=19104"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=19104"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=19104"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/soaqjobs.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=19104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}