CustomerService Executive

المسمى الوظيفي

Job Details
Job Position – Customer Service Executive
Company Name – Al Fuad Exchange
To join team at the Dubai Head Office. (This role is specifically for Arab Nationals Only.)
Immediate joiners will be preferred.
المتطلبات:
– 3 to 4 Years of experience, preferably in the exchange house sector
– Graduate in Finance or in a relevant field
– Command on Microsoft Office
– Excellent Communication / Interpersonal Skills
المسؤوليات:
1.     Customer Complaints Management – Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolution.
2.     Call Records Maintenance – Maintain accurate and up-to-date records of all calls received, including details of inquiries, issues, and resolutions.
3.     Reporting & Surveys – Prepare monthly reports and conduct customer satisfaction surveys to identify trends and areas for improvement.
4.     Policy & Process Improvement – Review and enhance customer service policies and processes to improve efficiency and customer satisfaction.
5.     Interdepartmental Collaboration – Work closely with other departments to address customer issues and improve overall service delivery.

6.     Team Supervision & Development – Supervise, mentor, and develop the customer service team to ensure peak performance and professional growth.
7.     Daily Operations Oversight – Manage day-to-day customer support operations across multiple channels, including phone, email, and chat.
8.     Training for New Hires – Conduct onboarding and training programs for new team members to ensure alignment with company standards.
9.     Case Escalation Management – Oversee escalated cases to ensure swift and effective resolution, maintaining high service quality standards.
10. Training Material Development – Create and maintain comprehensive training materials for ongoing staff development.
البريد الإلكتروني: 
Subject: Application for Customer Service Executive