Ahmed Elsonbaty

Served as the first point of contact for agents handling complex customer cases. Delivered coaching and on-the-job support to improve team performance. Assisted Team Leaders in achieving KPIs and maintaining service quality. Collaborated with management to enhance processes and update the knowledge base.

Leading and managing a team of customer service agents to achieve performance targets. Monitoring daily operations, ensuring compliance with company standards and KPIs. Coaching, mentoring, and conducting regular performance evaluations. Coordinating with other departments to streamline workflows and improve efficiency.