Prakash Shukla

IT Infrastructure Leader with 12.6 years of progressive experience driving operational excellence and leading complex infrastructure projects in
enterprise banking environments. Currently serving as Assistant Manager at BNP Paribas, managing end-to-end IT Infrastructure & Production
operations with responsibility for a 30+ member engineering team, ensuring adherence to SLAs and delivering superior support for mission-critical
business systems. Led 7+ major infrastructure projects including enterprise-wide Windows migrations, BKC Data Center Relocation for
Voice/Win/AnyConnect/Campus Infrastructure, Smartcard Migration, and printer fleet transitions. Reduced average incident resolution time by
35% through process optimization and implementation of automated diagnostic solutions, while achieving 100% business continuity preparedness
through quarterly disaster recovery drills. Core competencies include System/Server Administration (Windows/Linux), Storage Administration,
Incident & Problem Management (ITIL Framework), Hardware Deployment & Asset Management, Network Administration, and VoIP Systems.
Technical certifications include AWS Certified Solutions Architect – Associate, Redhat System Administrator RHEL 8, and ITIL Foundation.