nibal.mahmoud7

• Oversee CRM operations, including installation services and user/role management. • Monitor provisioning commands and troubleshoot errors. • Ensure accuracy in customer invoicing operations.

• Managed BSCS R18 Billing system operations, including payment, customer care, and dunning modules. • Configured and optimized dunning processes for billing efficiency. • Developed pricing models, rate plans, and service bundles. • Migrated manual tax processing into an automated billing system. • Gathered and analyzed business requirements to enhance system performance.

• Oversaw BSCS R1 Billing system, ensuring smooth payment processing and taxation. • Monitored dunning actions and optimized execution strategies. • Collected customer requirements to enhance collection and billing processes.

• Managed invoice processing for national customers. • Troubleshot and resolved invoice errors. • Coordinated with teams to streamline invoice generation.

• Developed virtual mapping for switches across Syria. • Integrated CRM and provisioning systems using APIs. • Automated node connections for enhanced efficiency.

• Managed customer complaint resolution for telecom services.