Chaimaes Essobhy

Customer Service Représentative Duties and responsabilité : • Welcome guest in with warm and professional manner upon their arrival. • Identify and assess customers needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Handle Guests complaints, provide appropriate solutions and alternatives within the time limits ; follow up to ensure resolution. • Follow communication procedures, guidelines and policies.